We are looking for an Operations Associate to support our outreach, coordination, and internal processes. You will help keep our systems organized, assist in daily communication and reporting, and make sure projects move forward smoothly. The role combines structure, communication, and attention to detail, perfect for someone who enjoys keeping things running efficiently in a fast-paced environment.
Manage day-to-day client communication across email, messaging, and calls
Lead client onboarding and keep ongoing requests moving
Keep CRM records clean, accurate, and up to date
Track tasks, timelines, and internal handoffs
Triage client requests and follow through until resolved
Share progress updates with clients and internal teams
Build SOPs, templates, and repeatable workflows
Use automation and AI tools to improve efficiency
Support content updates through tools like WordPress and Shopify
2+ years in client success, account management, onboarding, or similar roles
Strong hands-on CRM experience
Clear written and verbal communication skills
Organized, detail-oriented, and strong on follow-through
Comfortable learning new tools and solving basic issues
Practical, proactive, and able to take ownership
Bonus if you have experience with automation, SOPs, HTML, CMS tools, or marketing ops
At Digiperia, we’re all about turning ideas into impactful digital experiences. We blend creativity, strategy, and technology to help brands stand out. We value bold thinking, fresh perspectives, and the courage to challenge the norm.
We believe in empowering our team to grow, innovate, and lead. At Digiperia, you’ll find a dynamic environment that encourages collaboration and creativity, where your ideas matter and your work makes a difference.
We celebrate diversity and strive to create an inclusive workplace where everyone feels valued. Your unique background, skills, and perspectives make us stronger. If you’re passionate about what you do but don’t meet every qualification, we encourage you to apply. We believe in potential and are committed to helping you grow. Need adjustments during the recruitment process? Just let us know—we’re here to support you.
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